2 I had a horrible experience with the daytime manager named Erica, one of the most unprofessional,...
I had a horrible experience with the daytime manager named Erica, one of the most unprofessional, unpleasant individual i have ever come across. I had a 2 night stay the first night my wife went to the hospital and spent most of the night at the ER. Night shift attendant was wonderful. Next day in the morning was woken up by loud banging noices and found out there was construction near our room. I called front desk a little irritated from the loud construction asked Erica how long was noice going to last my wife needed rest. She barked at me saying it was going to last a week and if I didn't like it I can get a refund and leave. I said we could have been told there was going to be construction going on. She again said I could leave with a refund. She didn't even offer a solution like moving me away from construction or discount I got irritated with her attitude so I said F U I'll stay. 5 min later there was a knock at the door and she kicked us out saying no we weren't staying and we could leave with a discount. She kept sending staff every couple of minutes to make sure we left at one point sent a male staff who just walked in without knocking violating our privacy my wife and teenage daughter were in the restroom with door open,so I yelled give us a minute!! When I went to the front desk she mockingly laughed and said you get no refund with a childish grin saying bye bye , super unprofessional. Don't stay here I've seen other reviews where she's done the same to other guests. I don't know what game she was playing or scam she was running because she should have know our stay was non refundable so why would she offer that option more than once. Erica needs to not be in that manager position what scam are you running here?!?!
Richard, United States of America