2 Be warned. I am not a complainer and rarely write reviews but felt this needed attention....
Be warned. I am not a complainer and rarely write reviews but felt this needed attention. When we checked in at 3pm our room had a strong odor of cleaning solvents, later we learned why. We turned on the heat and the coil smell from the heater was obvious it had not been used since last yr. No problem, we opened the window for 2 hrs to vent the smell. Closed the window when we left and all seemed well. When we returned to our room late at night, our NON smoking room reeked of smoke leaking from the vents of nearby rooms. It was like it was permeating through the walls. It was nauseating. To top it off, the heater that was working OK when we left, now had a horribly loud clanking noise that would wake the dead each time it came on. The mattress left a lot to be desired and btw all the ‘safety’ features of multiple ceiling and wall sensors blinking brightly, it was like a dancing laser show blinding us with our eyes closed and adding to the struggle to get any sleep. I think I managed 1 hr of sleep- having to drive 4 hrs home the next day. To top it off, their new (modern) vending machines charged our CC over $25.00 worth of food but ultimately wouldn’t dispense any food unless you used cash. When I complained to the desk clerk, she acknowledged it was a problem and said to “just call the # for a refund” There isn’t a #. There is a QR code to a site to fill out a long list of info, to which I painstakingly did. It would never submit. The front desk just gives me a shoulder shrug and says, “it isn’t ours, we can’t help”. So they KNOW it is taking peoples’ money but won’t even give a warning with a sign. Be warned - their “breakfast” is a packet of instant oatmeal and Nutri-grain bars. The only plus is it is located across the street from Liberty University’s Stadium - which I am sure will keep it book to a rotating, unsuspecting new group of parents each yr.
Leighann, United States of America