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Itinerary4.2 based on 10 reviews
I've got a call 2 hours before the trip that they are moving the meeting time to 30' earlier. I wasn't home at the time and called right when I got back. The person I spoke to was mean and kept repeating that it's 'my problem I can't make it on time. No matter what I said (I asked for 20 more minutes, offered to move the trip to a different day, etc) all I heard was "it's your problem you can't make it" (quote). Not even one apology. I used GoCity for it, so there was no issue with a refund. I'm sure they would not return me money for this trip though, they repeated it's my fault I haven't answered the phone 2 HOURS before the start of the trip.
It's no secret that there is a lot of options when it comes to tours on this Island, but one thing is, Diogo as a tour guide. This guy is awesome! He was prompt, thorough, and real easy to listen to because of his awesome laid-back Hawaiian nature( 🤙). He really offers a very friendly and informative tour, all while throwing in the jokes to make everyone have a good time. He also was great at handling all the questions thrown at him. If you were to visit Honolulu/Waikiki, I would highly suggest booking a tour with Kaimana Tours and request DIOGO, you won't be disappointed.
The tour was easy to book. The description was accurate. I was contacted the day before with pick up location and time. The driver was on time, friendly and provided useful information about the tour and gave highlights about the area on the drive to the location.
Guide was very informative and friendly. Provided us with walking sticks and bug spray - never even thought of that - saved us a lot of misery and aggravation later since we were not up scratching all night. Should have been an easy hike in and out - but I am very out of shape - lol. tour allows plenty of time to walk at your own pace and not feel rushed to get back to the bus on time.
We didn't get any one picked us up nor did we receive any email or text message or phone calls to remind us that we need to enter the right city pass number. On top of that, the phone lady was super passive aggressive, calling us "Not Smart" enough. She kept gaslighting us. We didn't receive any emails but she said they did. We didn't receive any phone calls but she said they did. This is the worst customer experience I have ever received. We just want an apology but the phone lady was so self righteous
Once again, the tour driver makes the trip worth your time. On time, historical significance and fun history of plants, birds and mountains. The hike is not for little kids and elderly. Think rocks and slippery mud. The waterfall was amazing and the rainforest did not disappoint. We used the GO City Pass and worked great.
This was a quick and easy, but gorgeous hike. Definitely layer on the bug spray and take the walking stick (it's not necessary, but does make it easier). Our driver told us lots of stories and gave us history lessons along the way - we loved that!
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